A successful luxury spa products manufacturer, with national presence, is seeking an experienced Customer Service Advisor. Based in their manufacturing facility, you will be responsible for assisting customers over the phone to resolve technical queries across their product range and assist a small team of engineers with queries in relation to customers’ accounts. The successful candidate will receive 20 days annual leave plus bank holidays, an amazing Employee Assistance Programme and promotional prospects as the company is rapidly expanding and looking to open various sites in the UK.
Working on a rotating shift pattern (0900-2000 Monday to Friday) and based in Nottingham, you will effectively assist the sales team in arranging delivery of high-end luxury spa products.
The role requires high levels of customer service, excellent technical problem solving skills, with knowledge of spa equipment highly advantageous.
As the Customer Service Advisor, your duties will include:
To be a successful Customer Service Advisor you will have the following skills and experience:
The Customer Service Advisor will be working on a rotating shift, 9:00am-8:00pm, Monday to Friday with occasional Saturday.
In return, the Customer Service Advisor will receive a salary of £20,000 - £23,000 (dependent on experience) as a basic and potential bonus depending on company performance. Additional opportunities exist due to company expansion.
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