Privacy Policy

Robertson Recruitment Services Ltd ( ‘ The Company ‘ ), is a recruitment business and agency which provides work-finding services to its clients and work-seekers. The Company must process personal data (including sensitive personal data) so that it can provide these services – in doing so, the Company acts as a data controller.

You may give your personal details to the Company directly, such as on an application or registration form or via our website, or we may collect them from another source such as a jobs board. The Company must have a legal basis for processing your personal data. For the purposes of providing you with work-finding services and/or information relating to roles relevant to you we will only use your personal data in accordance with this privacy statement. At all times we will comply with current data protection laws.

Contents

1.       Collection and use of personal data

a.       Purpose of processing and legal basis

b.      Legitimate interest

c.       Statutory/contractual requirement

d.      Recipients of data

2.       Information to be provided when data is not collected directly from the data subject

a.       Categories of data

b.      Sources of data

3.       Overseas transfers

4.       Data retention

5.       Your rights

6.       Automated decision making

7.       Cookies

8.       Login files

9.       Links to external sites

10.   Sale of the business

11.   Data security

12.   Changes to this privacy statement

13.   Complaints or queries 

1.         Collection and use of personal data

a.       Purpose of processing and legal basis

The Company will collect your personal data (which may include sensitive personal data) and will process your personal data for the purposes of providing you with work-finding services. This includes for example, contacting you about job opportunities, assessing your suitability for those opportunities, updating our databases, putting you forward for job opportunities, arranging payments to you and developing and managing our services and relationship with you and our clients. 

If you have opted-in we may also send you marketing information and news via email/ text.  You can opt-out from receiving these at any time by responding to our email when you receive these communications from us. 

In some cases we may be required to use your data for the purpose of investigating, reporting and detecting crime and also to comply with laws that apply to us. We may also use your information during the course of internal audits to demonstrate our compliance with certain industry standards.

We must have a legal basis to process your personal data. The legal bases we rely upon to offer our work-finding services to you are:

·                     Your consent

·                     Where we have a legitimate interest

·                     To comply with a legal obligation that we have

·                     To fulfil a contractual obligation that we have with you

 

b.      Legitimate interest

This is where the Company has a legitimate reason to process your data provided it is reasonable and does not go against what you would reasonably expect from us.  Where the Company has relied on a legitimate interest to process your personal data our legitimate interests is/are as follows:

·         Managing our database and keeping work-seeker records up to date;

·         Providing work-finding services to you and our clients;

·         Contacting you to seek your consent where we need it;

·         Giving you information about similar products or services that you have used from us recently;

 

c.       Statutory/contractual requirement

The Company has certain legal and contractual requirements to collect personal data (e.g. to comply with the Conduct of Employment Agencies and Employment Businesses Regulations 2003, immigration and tax legislation, and in some circumstances safeguarding requirements.)  Our clients may also require this personal data, and/or we may need your data to enter into a contract with you. If you do not give us personal data we need to collect we may not be able to continue to provide work-finding services to you. 

 

d.      Recipient/s of data

The Company will process your personal data and/or sensitive personal data with the following recipients:

·         Clients (whom we may introduce or supply you to)

·         Former employers whom we may seek references from

·         Payroll service providers who manage payroll on our behalf or other payment intermediaries whom we may introduce you to

·         Other recruitment companies / agencies in the supply chain during the recruitment process

·         IT providers for administrative purposes

·         The internal staff of Robertson Recruitment Services Ltd for administrative and work-finding services

 

2.    Information to be provided when data collected not from the data subject

Categories of data: The Company has collected the following personal data on you:

Personal data:

·                     Name, address, mobile no., email

·                     National insurance no.

·                     Nationality (through right to work check)

·                     Bank Details

Sensitive personal data:

·                     Health information including whether you have a disability

·                     Criminal conviction

·                     Copy of ID

Source of the personal data: The Company sourced your personal data/sensitive personal data:

·                    From jobs boards, LinkedIn

·                    A former employer

·                    A referee whose details you previously provided to us

·                    Software providers who we use to support our services including

·                    Cookies listed in section 7

·                    Directly through a registration process

This information did not come from a publicly accessible source.

 

3.    Overseas Transfers 

The Company will not transfer the information you provide to us to countries outside the European Economic Area (‘EEA’) for the purposes of providing you with work-finding services. The EEA comprises the EU member states plus Norway, Iceland and Liechtenstein. 

 

4.    Data retention

The Company will retain your personal data only for as long as is necessary for the purpose we collect it. Different laws may also require us to keep different data for different periods of time. For example, the Conduct of Employment Agencies and Employment Businesses Regulations 2003, require us to keep work-seeker records for at least one year from (a) the date of their creation or (b) after the date on which we last provide you with work-finding services.

We must also keep your payroll records, holiday pay, sick pay and pensions auto-enrolment records for as long as is legally required by HMRC and associated national minimum wage, social security and tax legislation. This is currently 3 to 6 years. 

Where the Company has obtained your consent to process your personal and sensitive personal data we will do so in line with our retention policy. Upon expiry of that period the Company will seek further consent from you. Where consent is not granted the Company will cease to process your personal data and sensitive personal data.

 

5.    Your rights

Please be aware that you have the following data protection rights:

·      The right to be informed about the personal data the Company processes on you;

·      The right of access to the personal data the Company processes on you;

·      The right to rectification of your personal data;

·      The right to erasure of your personal data in certain circumstances;

·      The right to restrict processing of your personal data;

·      The right to data portability in certain circumstances;

·      The right to object to the processing of your personal data that was based on a public or legitimate interest;

·      The right not to be subjected to automated decision making and profiling; and

·      The right to withdraw consent at any time.

Where you have consented to the Company processing your personal data and sensitive personal data you have the right to withdraw that consent at any time by contacting Elsa Lepouri admin@robertsonrecruitment.com. Please note that if you withdraw your consent to further processing that does not affect any processing done prior to the withdrawal of that consent, or which is done according to another legal basis. 

There may be circumstances where the Company will still need to process your data for legal or official reasons. Where this is the case, we will tell you and we will restrict the data to only what is necessary for those specific reasons. 

If you believe that any of your data that the Company processes is incorrect or incomplete, please contact us using the details above and we will take reasonable steps to check its accuracy and correct it where necessary. 

You can also contact us using the above details if you want us to restrict the type or amount of data we process for you, access your personal data or exercise any of the other rights listed above.

    

6.    Cookies

We may obtain data about you from cookies.  These are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies also enable us to deliver more personalised content.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, please visitwww.aboutcookies.org  or www.allaboutcookies.org . Please note that in a few cases some of our website features may not function if you remove cookies from your browser.

 

7.       Log Files

We use IP addresses to analyse trends, administer the site, track users’ movements, and to gather broad demographic information for aggregate use.  IP addresses are not linked to personally identifiable information.

 

8.       Links to external websites

The Company’s website may contains links to other external websites. Please be aware that the Company is not responsible for the privacy practices of such other sites.  When you leave our site we encourage you to read the privacy statements of each and every website that collects personally identifiable information.  This privacy statement applies solely to information collected by the Company’s website. 

 

9.       Sale of business

If the Company’s business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.

 

10.   Data Security

The Company takes every precaution to protect our users’ information.

Only employees who need the information to perform a specific job (for example, consultants, our accounts clerk or a marketing assistant) are granted access to your information. The website is secured with an SSL certificate, ensuring that data is encrypted from A to B when submitted via our website. Any passwords stored are encrypted using an irreversible hashing algorithm.

The Company uses all reasonable efforts to safeguard your personal information. However, you should be aware that the use of email/ the Internet is not entirely secure and for this reason the Company cannot guarantee the security or integrity of any personal information which is transferred from you or to you via email/ the Internet.

If you share a device with others we recommend that you do not select the “remember my details” function when that option is offered.

If you have any questions about the security at our website, you can email admin@robertsonrecruitment.com

 

11. Changes to this privacy statement

We will update this privacy statement from time to time.  We will post any changes on the statement with revision dates.  If we make any material changes, we will notify you.

 

12. Complaints or queries

If you wish to complain about this privacy notice or any of the procedures set out in it please contact: Elsa Lepouri admin@robertsonrecuitment.com

You also have the right to raise concerns with Information Commissioner’s Office on 0303 123 1113 or at https://ico.org.uk/concerns/, or any other relevant supervisory authority should your personal data be processed outside of the UK, if you believe that your data protection rights have not been adhered to.

Testimonials

  • ""I spoke to Robertson Recruitment when I was recruiting a sub contracting manager, they seemed to grasp straight away the type of person I was looking for, organised & commercially minded, they were always positive & friendly while still being very professional!""

    Managing Director, Birmingham
  • "Robertson recruitment have been able to provide experienced, quality and almost instant staff to meet our diverse distribution requirements. "

    Warehouse Manager Nottingham
  • "“Just wanted to say a big thank you as I am really enjoying my new role. My direct Manager and the team are brilliant.”"

    Tim, LBDM, London
  • ""I can honestly say that we have been very happy with the service we have had from Robertson Recruitment recently, and you will continue to be our first port of call for agency based recruitment. I look forward to working with you again in the near future."  "

    Depot Manager, Nottingham
  • "“Having worked with Robertson recruitment for a few years now they have become one of my recommended recruiters, they understand the importance of team fit in our business which is key to sourcing the right candidates. I have always found them to be knowledgeable, enthusiastic, and determined to get the job done with excellent foresight and professionalism. Highly recommend Robertson Recruitment.”"

    Andie HR Manager
  • "“I would strongly recommend using Robertson Recruitment if looking for a job in the Engineering field. As well as having strong links and contacts, they offer a textbook example of how to make your job search a successful one. From the first email to arranging interviews they provided a straightforward, fast and human approach to my job search and with regular updates I got a job of my liking within no time. A big thank you to Robertson Recruitment for all the help they provided, with their friendly and efficient attitude they really are second to none!”"

    Andrew, Maintenance Technician
  • "“Robertson Recruitment has provided us with many quality candidates and is very dependable and reliable. They have a fantastic service attitude and seems to go the extra mile to provide what we need when we need it.”"

    Customer Service Manager, Nottinghamshire
  • "“I first worked with Robertson Recruitment in July of 2012 and found them to be incredibly personable yet professional. From the moment I first made contact to my being offered my current position they were informative, supportive and motivational. Robertson Recruitment had a fantastic insight into the company’s needs for the position, which they portrayed perfectly to myself enabling me to have the best possible opportunity to gain the position involved.”"

    Mark, Sunderland
  • "“Many thanks Robertson Recruitment for your time and effort, you were able to supply a good quantity of CV's of which a fair number came for interview. I'm sure I shall be calling on the services of the company again”"

    Operations Manager, Wincanton
  • "“After being made redundant from my last job, Robertson Recruitment contacted me regarding a potential job role. I had an appointment with them the very next day! THe staff was most welcoming and listened to my requirements and sympathised with my situation.  They called me later that day to inform me that I had the job! I started work the day after that. In total I was unemployment for only 3 days. The Job was a 3 week temporary position, after this period was over they gave me a 3 month contract and now they are making me permanent next month!”  "

    Sam, Nottingham
  • "“I am really glad I made the move, thanks to you”"

    BDM, London
  • "“I would highly recommend Robertson Recruitment to anybody whether seeking a role themselves or for their company.""

    Local Business Development Manager, North East
  • ""I have worked closely with Robertson’s agency for 12 months and recruit all of my staff through them. The level of candidate I get from them is always of a high calibre and matches my criteria perfectly. The recruitment team are helpful and professional and available at any time of the day to assist with any concerns. They are happy to discuss my needs face to face and do everything they can to fulfil my requirements. I would wholeheartedly recommend them to any business looking for employees on a temp to perm basis."  "

    Anonymous ,Production Manager Ilkeston
  • "“Robertson Recruitment contacted me regarding a role of IT Support Analyst in big international company. They guided me through the interview process, which led to me securing an offer. I was offered a great package and development opportunities in excess of what I was expecting and was especially good considering the prevailing economic conditions. I have since been in the role for a while and can confirm that it has met my expectations and very closely matches my ‘ideal’ role.I’d like to recommend and thank Robertson Recruitment for the help they provided me through the process and professional attitude.”"

    Jack, IT, Nottingham
  • "Having been both a candidate and client of Robertson Recruitment I feel I have seen both sides tothem and have been very happy with the service provided for both. Robertson Recruitment is professional, confident and always puts the best CV's through to me for any role of any level. Their understanding of the company and the importance of getting the right people is unprecedented. I would recommend Robertson Recruitment not only to clients but also to candidates looking for a great match.  "

    HR Officer, Nottingham.
  • "“Robertson Recruitment has a fantastic understanding of the motor trade and the qualities required to be successful in it, which has culminated in numerous quality candidates being proposed to us.”"

    Dealer Principal, Inchcape, Sunderland
  • "“We, as a company haven’t really used a recruitment agent for our needs before so I am very happy that the first time we do, we get 2 great people.”"

    Brand Manager, Leicester
  • "'' Hello Sienna, May I take this opportunity in thanking you for putting my name forward for this vacancy of which resulted in obtaining full time employment. Your professionalism was shown through keeping me updated regularly throughout the application process. It has been a pleasure working with you and I truly hope you continue enjoying your work and thrive to get others , like myself, in to full time employment. I would be grateful if you could forward this email to your employers and copy me in as well please and once again a massive thank you !!! Best regards, Mark '' "

    Mark, Transport Shift Manager
  • "" Gurpreet and Jack found me employment very quickly and fully briefed me on the job so I knew what to expect! They were very professional and efficient. I can't thank them enough. Would definitely recommend to others who are looking for temp to perm work in Nottingham. " "

    Dean, Van Driver, Nottingham
  • "“I used Robertson Recruitment to recruit for some supply chain roles I had. I found them to be extremely efficient and understood the recruitment brief well and provided a number of good candidates to interview. I would definitely use their skills in the future”"

    Logistics Manager, British Gypsum
  • "“I would like to say a massive 'thank you' to the team at Robertson Recruitment for being so pleasant and professional. I love my assignment, the workplace is very friendly and I couldn't have suited myself to a role better! Staff at Robertson are very thorough and always respond to any concerns I may have promptly! I highly recommend their services, and if I ever need to look for work again, I will surely be back!”  "

    Cherry, Receptionist, Nottingham
  • ""I'm really happy in the role as Quality Control Inspector in Leicester. Thanks once again for your help and support throughout the whole recruitment process."  "

    Maciej, Quality Control Inspector
  • "" Well, I've got only good experience with Robertson Recruitment. I think your agency is one of the best in town, if not the best one. Nice, helpful people with "can do" attitude, for me definitely means 100% guarantee to get a job ASAP. Honestly, just like last time, I called you guys, asked for a job and after couple of days I got my current job, which is definitely fit for me. Great, fast customer service, offering local jobs for various skills. Payments are made always on time, wages are paid correctly, never had any issues, or problems with it. Robertson Recruitment with a fantastic team, definitely 10 out of 10, highly recommended.  Me personally, look forward to work with you guys in the future. " "

    Robert , Machine Operator, Nottingham
  • "“I would strongly recommend the use of Robertson Recruitment's knowledge and skills to any business who wish to recruit quality staff in an efficient, cost effective manner.”"

    DP, Inchcape, York
  • "“This was my first time working with Robertson Recruitment and I found the service offered to be friendly and professional, as well as cost effective. The quality of candidates submitted was very good; we were not inundated with CVs, only ones that were suitable for the role.”"

    HR Manager, Leamington Spa
  • "“I would recommend Robertson Recruitment to any of my friends and family, as I have already done so. Robertson Recruitment found my next career move after being made redundant in less than 2 short weeks of being out of work. They lined me up for 2 different job interviews with 2 different companies and landed a second interview in line for an Operations Managers role. Robertson waved their magic wand and I landed that perfect position. I would defiantly say Robertson Recruitment know what their clients requirements and needs are in sourcing the perfect candidate as out of 10 different candidates found from 2 different agencies there was only two of us asked back for a second interview (both from Robertson), I was over the moon and like to say thank you ever so much Robertson Recruitment, much appreciated!”"

    Adam Operations Manager
  • "“I am delighted to endorse Robertson Recruitment as a recruitment agency based on the results achieved, (one of the best hires made) but also their tenacity and diligence, which were exemplary.” "

    Managing Director, Newark
  • "'' You have restored our faith in employment agencies after last year's debacle ! Very helpful with finding the right staff for our warehousing requirements. Great communication and only a phone call away if ever need assistance ! '' "

    Lee, Warehouse Operations Manager
  • "'' Hi Nick, Thought I'd drop you a line regarding how Eloisa communicated with me regarding my successful application.  I have to say she has been superb in her approach, very professional and a pleasure to speak to. Please pass on my gratitude, and if this is of any help to you when appraisal time comes around, that's great, Yours sincerely, Paul '' "

    Paul, Services Manager
  • "“We have used Robertson Recruitment to recruit for us relatively recently. Throughout the process the candidates put forward achieved the criteria set and were of good calibre. Needless to say we recruited a successful candidate from their portfolio.”"

    DP, Inchcape, Derby
  • "“The service provided by Robertson recruitment has always been professional and appropriate, without excessive badgering and always staying within the brief.”"

    Dealer Principal, Inchcape, Berkshire
  • ""Thank you Robertson Recruitment for believing that I had the right attributes for the role. I have been trying hard to get an interview, so to have your call and manner towards me, was very comforting and helpful."  "

    Terry, Warehouse Team Leader, Northamptonshire
  • "“Robertson Recruitment was able to quickly and efficiently provide us with candidates who matched very closely the requirements of the operation. Always helpful and very professional. Look forward to doing business with Robertson Recruitment in the future.”"

    Shift Operations Manager, Staffs
  • "“Thanks for getting me employment. With today's current work climate employment is not easy to come by and for you to find me something so close to Christmas and permanent too I'm very grateful the service you provided was excellent within 24 hours of original contact I was interviewed and given a contract.""

    Gary, Smart Repair Technician, Staffs
  • "“I'd like to thank Robertson Recruitment for the hard work they put into finding me work during a difficult period. I've since found my feet & employment and wouldn't hesitate to get in touch with the Robertson Recruitment team if my circumstances changed. If you've put your trust in these guys, you're in very safe hands”"

    Jonny, Warehouse Operative, Nottingham
  • ""Robertson Recruitment have been able to provide experienced, quality and almost instant staff to meet our diverse and demanding distribution requirements.”"

    Warehouse Manager, Nottingham
  • ""Robertson Recruitment made my experience a truly enjoyable one, their friendly, knowledgeable and professional approach made them stand out among the other recruitment consultants I have dealt with in my search for a new role. They matched my CV to a role that met all my requirements, Robertson Recruitment was Informative and supportive throughout the application process and I can now happily say I have secured my new role.""

    Gary, Warehouse Shift Manager
  • "“The service I received from Robertson Recruitment was first class. I was made to feel welcome by all members of staff and the service provided was great. I was always updated on the progress of the position I had applied for and was supported throughout the interview stage. Even after I started employment I was contacted by my consultant to make sure things were going well and my expectations had been met. Keep up the good work!""

    Gaz, Technician, West Mids.
  • "“Robertson Recruitment fully understand the needs of our business and as such get us the right level of candidates to perform the work required first time every time. This aides us to meet our own customer demands which is essential to the success of our business. I would fully recommend them to others.” "

    Operations Director, Derby
  • ""I have used RObertson Recruitment on a number of occasions. I find them easy to work with and nothing is too much trouble. In a highly competitive market they shine as people who care about the client and is not just in it for the money. Highly recommended!""

    Managing Partner, Nottingham
  • "“I have used Robertson Recruitment for all of my temporary staffing since January 2010. I have found their service to be responsive and effective. The nature of our business and customer base means that sometimes we have to be reactive to extra orders in a short time frame and need staff quick.”"

    Paul, Ops Director, Derbyshire
  • "" I would like to say a big thank you to your recruitment agency for being reliable! You are one of the few honest companies I worked for." "

    Aleksandra, Warehouse Operative, Nottingham
  • "“Extremely professional in all Robertson Recruitment does, a very professional approach to business and very friendly in their dealings with both clients and customers. Highly recommend Robertson Recruitment if you are looking to recruit.""

    Brand Manager, Derby
  • "“I am very pleased with Robertson Recruitment. They found me a great job that was related to my work experience. Online application, their response and the interview for the position above in total took only couple of hours. The next day I started new job! On top of that, Robertson Recruitment staff are always helpful, polite and responsive to any queries. Highly recommended”  "

    Egis, Warehouse Administrator, Nottingham
  • "“Robertson Recruitment were friendly, fast and efficient.”"

    Samantha, Warehouse Administrator, Nottinghamshire

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